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Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    TechnoVision 2023: Financial Services

    With TechnoVision 2023: Financial Services, explore how you can balance digitization with evolving risks and sustainability.

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    Capgemini Presenting at InsureTech Connect 2022

    Talk to our experts on how you can adopt new risk prevention offerings, drive sustainable investment and create resilience ecosystems.

    World Property and Casualty Insurance Report 2022

    Climate change is significantly impacting people and business. Insurers need to generate deeper customer trust and offer personalized solutions

    Read the report

    TechnoVision 2022: Financial Services

    This year’s report presents 37 technology-business trends and over 70 financial services industry examples and use cases aligned to them.

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    SWIFTly Transform Your Payments to Cloud

    SWIFT (a leading provider of secure financial messaging services) announced the availability of their payment’s solutions on Microsoft Azure

    The data-powered insurer

    Capgemini Research Institute looks at how to unlock the data premium – at speed, and at scale.

    Read the report

    Everest Group Leader for Salesforce Services in Insurance

    Capgemini was recognized as a Leader among 12 other service providers.

    Read the press release

      Focus on insurers

      Transforming customer experience and improving efficiencies.

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

        Digital insurance operations

        Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

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        Data estate modernization

        Master your data , and empower your organization.

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        Inventive IT

        We accelerate the digital revolution of your IT to position your business to thrive and innovate on digitalization.

        Explore our offer

        Cloud services

        Accelerate your cloud journey with a trusted partner who is with you all the way.

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          Research and insights

          Report

          Top trends in healthcare: 2022
          Point of view

          Anticipatory flood risk management and the role of insurers
          Analyst view point

          Changing insurance industry dynamics driving underwriting transformation
          Point of view

          Next stop for dynamic pricing: P&C insurance carriers
          Point of view

          Equipping financial services for the ESG era

          Direct Line Group launches new self-service platform

          Working with Capgemini, Direct Line Group aims to build an insurance company for the future, driven by data and technology.

          Read the press release

          Listen to the podcast

          Insurance insights

          Emerging risks. Evolving customer expectations. Cutting-edge technology. The insurance industry is awash with change, and becoming future-ready requires striking a balance.

          Tune in to the podcast

          Meet our experts

          Kiran Kumar Boosam

          VP & Head of Global Insurance Strategy & Portfolio
          Kiran Kumar Boosam is responsible for enabling the top-line growth of Capgemini’s insurance business. He achieves this by anticipating industry trends and predicting insurance business models, developing a portfolio of offerings that caters to the digital transformation needs of global insurance CXOs. He brings together the varied capabilities of Capgemini’s Centers of Excellence, emerging technology, industry analyst community, and external partner ecosystem to support the insurance business.

          Shane Cassidy

          Seth Rachlin

          Satish Weber

          Kiran Boosam

          Ian Campos

          Expert in Digital Transformation, Insurance

            Partners

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            Google Cloud

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            Microsoft

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