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Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

Redefining success

Learn how to deliver on promises to today’s customers.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

    Product digital twins bridge the digital and physical for L’Oréal

    In collaboration with Capgemini, L’Oréal implements the Google Cloud to establish a system whereby products are labeled with scannable QR codes that connect to digital twins describing ingredients, potential applications, and step-by-step guides for use

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    Entering the metaverse with Tommy Hilfiger Brazil

    Working with Capgemini, Tommy Hilfiger takes luxury fashion to the metaverse for its national sales convention and upcoming designs

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    HEMA creates exceptional simplicity for customer service

    HEMA wanted to offer a distinctive customer experience by becoming more customer-centric and focusing on loyalty. Working with Capgemini, HEMA implemented the Salesforce Service Cloud and Social Studio, which enabled customer service agents to gain a comprehensive, 360-degree view of shoppers

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    FILA transforms into an experience-driven retailer

    Leveraging new digital strategies helps the brand re-energize the customer journey with a seamless, API-led architecture

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    Applied innovation: Blockchain technology in the Albert Heijn’s Supply Chain

    Incredible work has been undertaken between Capgemini and Albert Heijn over the past months. It has been a really exciting time in terms of exploring how supply chains can become a digital, single source of truth that cuts lead times, reduces paper waste and empowers employees

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    Action migrates to the Microsoft Azure cloud

    Cloud Migration to Microsoft Azure Cloud enabled Action, a European retailer, with real-time market insights

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      Connected engagement

      Serving the customer in an increasingly channel-less world.
       
      We understand the industry-wide need to create a new engagement experience – one that connects all channels, meeting customers wherever they shop with a personalized, cohesive, consistent customer experience that drives commerce.

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      Connected distribution and fulfillment networks

      Driving speed and affordability with the fulfillment network of the future.
       
      We recognize that supply chain and fulfilment channels are strategic differentiators that can enhance the customer experience by enabling more choice, convenience and customization. 

      Taking cost out of the supply chain, while enabling supply chain as a revenue growth engine.

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      Connected society

      Leading the change we want to see for the future our customers expect.
       
      We are proud to be at the forefront of purpose and sustainability, helping our retail clients frame sustainability as a catalyst for change and an opportunity create a competitive advantage.  

      We’re driving affordable sustainability, the intersection of what’s right at the optimized cost. 

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      Connected digital core

      Journey to the renewable enterprise.
       
      Digital Core is a next-generation platform that brings together the technology, processes and operating model to sustain digital transformation and enable high speed innovation, while protecting mission-critical applications that run the business.

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        Smart retail planner

        A holistic approach to address some of the complex challenges retailers face today.

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        What matters to today’s consumer

        Consumer sentiment has shifted dramatically, check out the 2023 edition of our flagship CRI report to discover the newest consumer trends.

        More in CRI report

        Unprecedented disruption – unparalleled opportunity

        NRF 2023: Retail’s big show

        Explore now

        Cornershop, the store of the future

        The live store in London where customer engagement and retail are brought to life.

        See for yourself

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          Meet our experts

          Manish Nadir

          VP & India Industry Platform Leader for Consumer Products & Retail
          Manish Nadir is responsible for driving Capgemini’s industry strategy, leveraging domain expertise and the evolving technology landscape to create powerful value propositions and power the global innovation network. He helped build industry-relevant go-to-market offerings, driving account impact and enabling a community of practitioners with strong industry expertise. Manish has enabled transformations, deploying omnichannel capabilities as well as rearchitecting retail store solutions.

          Lindsey Mazza

          Expert in Supply Chain

          John Waymire

          Steve Hewett

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