Banking and capital markets

Banks and capital markets firms are facing unprecedented disruption. While reducing costs is critical, they must invest to meet customers’ digital expectations, manage risks, and attain sustainable business practices.

In the new normal, banks need to create customer-centric business models and provide relevant experiences and offers to meet the customers’ changing needs. We help our clients achieve those goals and drive customer-first growth. We work with 8 out of the top 15 banks, and 9 out of the top 15 diversified financial companies, to help them reimagine their business, become data-driven open enterprises, and better equip themselves to meet evolving demands from the market, partners, and regulators.

Capital market firms, meanwhile, need to reduce structural, operational, and per-unit trade costs, introduce efficiencies, and invest in digital infrastructure, while meeting increasing regulatory obligations. We help our clients create efficient and responsible organizations, with digital innovation at their core, including business, product and regional eco-systems. And our holistic data, cloud, and analytics solutions enhance customer engagement, streamline operations, and ensure more effective risk management.

    Meet us at Sibos 2023 Toronto

    Boost your payments profitability. Composability for the new reality.

    World Wealth Report 2023

    Unlock growth in wealth management: Empowering relationship managers and serving the affluent.

    TechnoVision 2023: Financial Services

    With TechnoVision 2023: Financial Services, explore how you can balance digitization with evolving risks and sustainability.

      What we do

      Asset managers are experiencing increased customer interest in ESG issues. They must also address new regulations prompted by DLT and AI/machine learning.

      We can help you respond to these demands, capture new market opportunities, and create compelling yet cost-effective customer propositions.

      Now is the time to consolidate your competitive position using digital solutions, while maximizing your return on investment.

      We’re enabling financial institutions to deliver attractive, future-proofed, next-generation payment solutions at scale, and efficiently manage compliance and the complex risk environment.

      We help you transform your office operations front-to-back to make them future-ready, more profitable, and resilient.

      You can monetize your assets and platforms, establish centers of excellence, and set up trade-as-a-service models to create new market opportunities.

      Lending models need to be simpler, faster, and personalized for customers, and remain competitive for banks.

      We help commercial and consumer lenders to create seamless, digital, lending experiences, automating processes at scale, and generating data-driven insights, while effectively managing risk.

      To create long-term value, banks must meet changing customer expectations and increase their market agility.

      We work with clients to transform a product-led, siloed operating model into a streamlined, agile platform, to enable hyper-personalized customer experiences.

      Customer and industry dynamics for wealth management firms are transforming rapidly.

      We help deliver superior investor experiences, empower your advisors through hyper-personalization at scale, and gain efficiencies by embedding data-driven insights and new technologies.

      Featured services

      Cloud for Financial Services

      Unlock the full potential of your cloud investments.

        Data-powered financial services

        Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

          Core Banking

          Transform the core for your digital future with our core banking modernization solutions.

            Decentralized futures

            Blockchain and other distributed ledger technologies (DLT) are at the heart of decentralized futures.

              Connected marketing for financial services

              Marketing in a highly regulated environment to digitally savvy consumers is fraught with complexity. Capgemini helps banks navigate the digital landscape with services and capabilities driven by our Connected Marketing engine.

                Contact Center Transformation

                Create a sustainable, next generation contact center experience

                  Client stories

                  Payment provider accelerates cloud journey with data protection

                  Learn how they achieved both speed and security while creating a standardized platform for future success.

                    Unleashing the potential of omnichannel service: a real-world case

                    Discover how a leading Financial Services firm revolutionized their customer experience with next-gen technology.

                      Return on innovation: Winning in invisible banking at J.P. Morgan

                      How can wearable payments enable seamless experiences for resorts, gaming and beyond with a fashion-forward approach?

                        Nurturing the future of work with Elaine Arden, CHRO, HSBC

                        Managing talent across geographies, closing skill gaps, and building an inclusive corporate culture to improve business outcomes.

                          Digital customer experiences at scale by Entercard

                          Entercard partners with Capgemini to deliver seamless customer experiences through automated, data-driven journeys delivering more customized offers, all powered by Salesforce Marketing Cloud and Service Cloud

                            Expert perspectives

                            Customer experience, Technology

                            Digitally born, digitally demanding: Generation Z and the future of finance

                            Aalekh Bhatt
                            Jul 10, 2023
                            Customer experience

                            Customer centricity: a proven source of revenue

                            Vinay Patel
                            Jun 1, 2023

                              What ISO20022 means for your business?

                              There is still time to ensure adequate adherence to the new messaging standard and to keep up with other players in the financial market.

                              Red flags for mitigating the surge of check fraud

                              Despite the declining use of checks in the United States, since the start of the pandemic, there’s been a surge in check fraud schemes.

                              AML risks related to decentralized finance

                              Proactive AML/CFT solutions might leverage the unique characteristics of blockchain technology, such as digital identity technology.

                              Preventing money laundering

                              Financial institution’s vital role via the antiquities and art markets.

                              The fundamental link between AML and identity protection

                              Learn more about fraud risk management synergies.

                                Meet our experts

                                Sankar Krishnan

                                Digital Assets Head, Capgemini Financial Services

                                Ian Campos

                                Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

                                Nilesh Vaidya

                                Global Industry Head – Retail Banking & Wealth Management

                                Preetham Kamesh

                                Vice President, Capital Markets, Market Development, Financial Services

                                Gareth Wilson

                                Vice President- Head of UK Banking and Capital Markets 

                                  Join the conversation on LinkedIn

                                  Connect with our experts and read the latest industry insights on our dedicated LinkedIn page