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Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    The multi-billion-dollar mobility insurance market arrives

    Overhaul the current business models to adapt to the changing lifestyle and demands of consumers or stick to methods you know best?

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    Will insurers still invest in sustainability in hard times

    Is it inevitable that insurers will let their foot off the gas around topics like sustainability, diversity and digital transformation?

    Read the report

    TechnoVision 2023: Financial Services

    With TechnoVision 2023: Financial Services, explore how you can balance digitization with evolving risks and sustainability.

    Read more

    Asset retention: riding the great wealth transfer wave

    How do life insurers effectively incorporate asset retention practices that embrace innovative tech solutions?

    Read more

    World Property and Casualty Insurance Report 2023

    From insuring assets to protecting mobility : driving growth in the evolving mobility ecosystem.

    Download the report

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

      Cloud for financial services

      Unlock the full potential of your cloud investments

      Data-powered financial services

      Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

      Digital insurance operations

      Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

      Research and insights

      Point of view

      The future for quantum technology in financial services
      Report

      Transforming insurance with connected devices
      Capgemini Research Institute

      World Property and Casualty Insurance Report 2023
      Point of view

      Blazing a trail with next generation data management
      Financial Services reports

      From ambition into action: How financial institutions can accelerate a sustainability agenda
      Point of view

      Redefining claims processing in a connected world
      See all our insights on Insurance

      Client stories

      Connected insurance with customer-focused innovation at USAA

      Learn how USAA’s customer-focussed innovation strategy is driving the future of connected insurance.

      Learn more

        Expert perspectives

        Customer experience

        Closing the generational life insurance gap with education

        Samantha Chow
        Jul 25, 2023
        Cloud

        Resetting your core insurance platform to enable flexibility with the power of cloud

        Tin Triet Huynh
        Jun 30, 2023
        Technology

        At Retiretech 2.0: Focusing on the future and the need to evolve

        Krishnakumar Shanmugasundaram
        May 30, 2023
        Read more

        Meet our experts

        Shane Cassidy

        Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
        Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

        Satish Weber

        Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

        Kiran Boosam

        Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
        Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

        Ian Campos

        Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

        Adam Denninger

        Global Industry Leader, Insurance, Capgemini

        Samantha Chow

        Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
        Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

          Partners

          Adobe

          AWS

          Duck Creek

          Google Cloud

          Guidewire

          Majesco

          Microsoft

          Pega

          Salesforce

          Recognition

          2022 Partner Innovation Award for Cloud – Experience

          Explore why we achieved the 2022 Partner Innovation Award in the ‘Experience’ category for our work with Pensioenfonds Detailhandel

          Read more

          Join the conversation on LinkedIn

          Connect with our experts and read the latest industry insights on our dedicated LinkedIn page

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