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Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

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    With TechnoVision 2023: Financial Services, explore how you can balance digitization with evolving risks and sustainability.

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    From insuring assets to protecting mobility : driving growth in the evolving mobility ecosystem.

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

      Unlock the full potential of your cloud investments

      Our unique solutions help clients harness the power of data through AI, machine learning, process automation, and more.

      Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

      Client stories

      Expert perspectives

      Meet our experts

      Shane Cassidy

      Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
      Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

      Satish Weber

      Executive Vice President, Financial Services; Insurance Sales and Go To Market Leader, Capgemini Financial Services

      Kiran Boosam

      Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
      Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.

      Ian Campos

      Executive Vice President, Financial Services; Global Domain Practices Leader, Capgemini Financial Services

      Adam Denninger

      Global Industry Leader, Insurance, Capgemini

      Samantha Chow

      Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
      Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.


        2022 Partner Innovation Award for Cloud – Experience

        Explore why we achieved the 2022 Partner Innovation Award in the ‘Experience’ category for our work with Pensioenfonds Detailhandel

        Join the conversation on LinkedIn

        Connect with our experts and read the latest industry insights on our dedicated LinkedIn page