Telecommunications

5G is the defining element of every telco’s transformation strategy. However, for operators, success will depend not just on their ability to deploy this powerful new network, but also on how they monetize their investment across industries and domains.

In most cases, seizing the opportunity provided by 5G requires organizations to accelerate their shift to the cloud and create a robust partner ecosystem to deploy industry use cases at scale.

With the window for competitive advantage beginning to close, telcos need to begin their 5G journey in earnest now. With Capgemini, they’ll be working with a partner who will help them get the future they want.

    Liberty Latin America transforms the telecoms customer experience

    Partnering with Capgemini, Liberty Latin America launches a digital transformation project to deliver revitalized B2C and B2B customer experiences

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    Calling for an unmatched telecom user experience

    Capgemini answers with business process change, automation, and governance transformation for heightened revenue, service quality, and customer experience

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    Dialing up operational efficiency and transparency with a full S/4HANA transformation

    Capgemini delivers substantial process improvements and time and effort savings via ADMnext for SAP Solutions

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    Tet improved the customer experience through automation

    Partnering with Capgemini, Tet implements the Vlocity cloud software and introduces automation into its customer service and order fulfillment processes to further enable innovative offerings to reach the market faster and increase satisfaction for both customers and employees

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    Smart Axiata unlocks next-gen ERP capabilities with SAP S/4HANA®

    By working with Capgemini, Smart Axiata embarks on an ambitious digital transformation journey that elevates its ERP capabilities and streamlines its business processes with SAP S/4HANA®

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    Deutsche Telekom rolls out fiber-optic connectivity at record speed

    Using agile methodologies, Capgemini and Deutsche Telekom swiftly launched a new platform to plan, sell, and install fiber-optic connectivity

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      Digital transformation

      Building and operating a more open network is the only effective way for telcos to become true digital service providers.

      With decades of industry experience, we have helped more than 600 telco clients across 50 countries develop and deploy customized network transformation plans to monetize network services, deliver innovative, high-value solutions, and extend business reach across the digital ecosystem.

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      5G and Edge

      As 5G plans accelerate within the industry, telcos must craft a firm monetization strategy that allows them to draw fair, steady, progressive return on their investment.

      We are a true end-to-end transformation partner that can help clients stake their rightful claim as the digital backbone across all intelligent industries.

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      Data and AI first for telcos

      Data and cloud are the key to reinventing telecommunications as an intelligent industry.

      We combine deep capabilities in data, analytics, AI, and cloud, as well as robust sector expertise, to help telco operators embrace a more agile way of working in a data-driven world.

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        Capgemini at MWC 2023

        Create your story for a connected future

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        The path to net zero for telcos

        The telecoms industry has a significant environmental impact today – and it’s predicted to rise in the years to come. We can help.

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          Research and insights

          Point of view

          How CSPs are battling energy costs and carbon footprints 
          Conversations for tomorrow

          Discussion with Claudia Nemat, Deutsche Telekom AG
          Point of view

          Transitioning public safety critical communications towards LTE/5G MCX
          Capgemini Research Institute

          Cloudification of networks
          Report

          Project Bose – A smart way to enable sustainable 5G networks
          Point of view

          Open assurance: Liberating data to release a fantastic customer experience 

          Expert perspectives

          Technology

          Eliminating network complexity with automation

          Pablo Alonso
          Jul 11, 2023
          Mobility

          How connectivity will accelerate the deployment of autonomous mobility solutions

          Oussama Ben Moussa
          Jun 27, 2023
          Innovation

          RAN intelligent controller – the innovation engine in O-RAN

          Ashish Yadav
          Jun 14, 2023
          Browse all our telco insights

          Meet our experts

          Jacques Assaraf

          Global Head of Telecommunications
          Telcos are under pressure to continue to operate secure, reliable and fast network connections, while also enabling the services of the future, such as the smart grid, connected home, and IoT. We work with Telco clients to help them transform from the inside, building a mature digital capacity to facilitate the transformation of industries, society, and the world at large.

          Arun Santhanam

          Head of Capgemini Telco (CSPs,MSOs and NEPs) North America
          Arun Santhanam focuses on helping our North American Telco clients achieve their goals. Arun has multi decades of Telco industry consulting experience, and he uses that experience for clients to conceptualize and transform their vision through solutions and executions.

          Karl Bjurström

          Global Head of Invent Telecom, Media & Entertainment
          Karl Bjurström is a strategy consultant and manager who specializes in strategy formulation, data, and scaling in the technology, media, and telecom industries. He is passionate about helping clients use digital technologies to gain strategic and operational advantages within product development, customer experience, and marketing.

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